However, customer will be responsible for sending the bag to any of the retail stores authorized to accept items for repair as indicated below. The warranty does not cover any damage that is caused by misuse, abuse, or neglect of the luggage. Any such damages are not covered by Samsonite's warranty, but we can provide you with the necessary documents or repair if needed. If the warranty applies, you will be notified as to whether the Product will be repaired or replaced. Enter the product ID without spaces and press the check box. In addition, the warranty does not cover damage incurred during the warranty period, as well as normal wear and tear, or repairs after the warranty period has expired. Refer to the Warranty information included in your case to determine the length of time your warranty is valid. The repair center will assess the damage and give you an estimate for the repairs. Other damage not covered under the warranty includes that caused by transportation of unusual items, accidents, solvents or acids, as well as exposure to extreme temperature or water. The Service Center will determine whether or not the problem is covered by Samsonites warranty. Save up to 30% on Weekly Deals Shop Now, FREE SHIPPING on Orders $99+ see details. Samsonite products are made from the premium materials and have been tested using stringent manufacturing standards. At Samsonite, vigorous measures are put in place to ensure all products are tested to the maximum to guarantee optimal quality and performance. You are, however, responsible for all costs of getting the Product to any such Service Center including, but not limited to, the cost of packaging, shipping and applicable taxes. . Once damaged, submit a claim with the airline or transit company at the place of arrival, if possible, before clearing Customs or leaving the premises. Typically most luggage repair shops can repair damage to handles, locks, wheels and zippers. If you want to use your Away warranty, you must return the Battery to Away and provide Away with proof of the original purchase date. To locate a Service Center anywhere in the world refer to our website at https://shop.samsonite.com/ or call: WebPostal Code (Please use your local format) * City *. In addition to the rights described herein, you may also have other rights that vary from state to state or country to country with respect to the exclusion or application of implied warranties, incidental and consequential damages and repair and replacement. They should be able to help you out. . It is beneficial to both the environment and the consumers. This is usually located on the bottom of the suitcase. Comparing Samsonite And Delsey: Which Is The Better Luggage Brand? Canada: 1-800-265-4933 Shopping at Samsonite is risk-free. Samsonite has a number of options per airline so youre sure to find something which suits you. Here is a step-by-step guide on how to register your Samsonite luggage for the warranty: Now that you know how to register your Samsonite luggage for the warranty, you can rest assured that your purchase is protected in case of any damage or problems. Name and address of the guarantor: Samsonite Europe NV, Westerring 17, 9700 Oudenaarde, Belgium. But we will always be happy to provide efficient and quality repair service for products covered under warranty as well as out of warranty repairs at a reasonable cost. WebImprove your Samsonite experience by registering your product. Samsonite Travel Equipment is always performance tested, at fully loaded capacity, using our stringent quality control standards. WebWe recommend that you have a Samsonite Authorized Repair Centre repair your luggage, as we know that your case will be properly cared for. Postal Code (Please use your local format) *. Refer to the Warranty information included in your case to determine the length of time If you have any questions about your products warranty, please contact the company. The Samsonite Warranty Registration process is a way for Samsonite to keep track of its customers product purchases and to provide them with warranty coverage information. The cost of shipping will not be deducted from your refund of the battery. Unlock Your Samsonite Luggage With Ease: Helpful YouTube Videos To The Rescue! Timeweb - , , . Review your luggages warranty to see if the damage is covered. Product and/or in the list of Product features on our website. While non-warranty maintenance or repairs on your Product can be performed by any company, Samsonite requires that you use only an approved Samsonite service center ("Service Center") for warranty repairs. If you have recently purchased a Samsonite product and are concerned about its warranty, you may be wondering how to go about claiming it. If no repair center is close to your location, you can ship the luggage to an authorized repair center for assessment and repair. Any such repair or replacement will be at Samsonite's expense, including any costs required to return the repaired or replacement product to you. Samsonite does not offer a lifetime warranty on its luggage. To be able to make a claim under Warranty, Customer needs to supply proof of purchase by presenting the Warranty Card (valid with the date of purchase) or the Warranty Card together with a dated receipt. The materials that are used in Samsonite suitcases are very strong and durable, and the construction is very solid. *Amazon and the Amazon logo are trademarks of Amazon.com, Inc. or its affiliates. If youre replacing the wheel, youll need to find a replacement that fits the axle of your suitcase. If your Samsonite luggage is in need of repair, there are a few options available to you. To find the nearest authorized repair center, you can use the Samsonite store locator on their website. Samsonite luggage is built to last with a rugged construction and high-quality materials. An error occurred in your subscription. All rights Consequently, if a problem occurs with this Samsonite product (the "Product") and the problem is caused by manufacturing defects in material and workmanship, Samsonite will, in its discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated herein. Product locks are intended only to prevent accidental opening and cannot necessarily prevent theft of the Product or its contents, breakage or entry by airline or airport personnel or governmental authorities. Reliable Quality And Durability: Samsonites 10-year Warranty. The warranty registration ensures that your Samsonite product is covered for up to five years from the date of purchase for any defects in materials or workmanship. You will need to If the handle is broken, you can replace it with a new one or sew it back on. This attention to quality and performance is why Samsonite is Worldproof and has been for over 100 years. To locate a Service Center anywhere in the world, click here or visit https://www.supportandgo.com/ServiceInfo/ServicePointLocation. Samsonite requires that you use only an approved Samsonite service centre (Service Centre) for City *. Visit our corporate site for more information. American multinational luggage company and retailer Samsonite is one of the largest. All conditions, including manufacturing defects and accidents caused by abuse or misuse, are covered by the warranty. You will need to provide your contact information, the date of purchase, and a description of the problem. reserved. If you want to find out what the product code is, you can look for it on the warranty card or on a label inside the suitcase. *Canadian Tourister products can only be serviced in Canada. Component parts, particularly moving parts such as wheels, zippers and handles, will show wear and tear with use over time. If damaged in transit, submit a claim to the transit company (which is insured against damaging your product) at the place of arrival, if possible, before clearing customs. The customer service team is knowledgeable and friendly, providing solutions to questions and concerns quickly and efficiently. Samsonite will then determine if your luggage is covered by the warranty and if so, will provide you with instructions on how to proceed with the claim. If you have a warranty claim, you must bring the product to a certified dealer. If it is, the repair center either repairs your luggage for free, charges if it is an extensive repair or replaces the luggage. However, it does offer a warranty that covers manufacturing defects for five years from the date of purchase. With a little bit of effort, you can easily fix a broken suitcase wheel. The warranty provided for herein applies only to the first purchaser or The Service Center will determine whether or not the problem is covered by Samsonite's warranty. Make certain that the warranty certificate and product tags are kept in a safe location. Sign Up for Email and get access to exclusive offers & the latest updates! Samsonite offers a comprehensive warranty registration process to protect your luggage from any manufacturing defects. How Many Oxygen Absorbers For 1 Gallon Mylar Bag? If the wheels are broken, you can replace them with new ones. The warranty provided for herein applies only to the first purchaser or gift recipient of the Product. Shop online at Samsonite.com. If the Product is to be replaced and the Product is no longer available, Samsonite will substitute a product similar in value. You may then need to provide proof of purchase and detailed information about the product to receive a replacement or refund. Learn more, Personal Information Collection Statement. You are, however, responsible for all costs of getting the Product to any such Service Center including, but not limited to, the cost of packaging, shipping and applicable taxes. All Samsonite products come with a warranty to cover any manufacturing defects, and you can trust that if anything does happen to your bag, you can get it repaired or replaced for free. "Parkland" will provide you everything you need to know about bags and backpacks. Product locks are intended only to prevent accidental opening and cannot necessarily prevent theft of the Product or its contents, breakage or entry by airline or airport personnel or governmental authorities. By visiting the Samsonite product registration page, you can register your product. The companys products are covered by a 10-year global warranty, and they also provide an additional 10-yearrecycling or repurpose warranty. Enter the product ID without spaces and press the check box. This warranty does not apply to damage done by airlines or gorillas. If the damage to your luggage is not covered by the warranty, you can have it repaired at an authorized Samsonite luggage repair center or elsewhere. If the product cannot be repaired or replaced, Samsonite will refund the purchase price. Inspect your Product immediately after handling by anyone other than you. Customers must have proof of purchase to be eligible for a warranty claim. Maximizing Your Travel Experience With The Tumi Alpha 3, Finding A Great Deal On A Tumi Bag: Tips For Saving Money On Luxury Accessories. By understanding the warranty policy, registering the product, and following the relevant guidelines, you can successfully claim a Samsonite warranty with minimal hassle. Labor charges and damages attributable to work performed by anyone other than a Service Center are not covered by this warranty. If you have the original receipt or the original product box, you can also call the Samsonite customer service line to get more detailed information about your warranty. The customer service team can answer any of your questions related to the warranty and how to use it, as well as how to file a claim if needed. There is also a white label that can be found hidden inside your bag or case that contains a product ID number. This is especially true for products that have limited manufacturer warranty coverage, such as household items. Inspect your Product immediately after handling by anyone other than you. Labor charges and damages attributable to work performed by anyone other than a Service Center are not covered by this warranty. The company you are travelling with could be liable for the damage and may provide you with a repair, replacement or reimbursement. You can save money and reduce waste by purchasing it. REACH addresses the production and use of chemical substances, and their potential impacts on both human health and the environment. Copyright 2023 Samsonite IP Holdings S.r.l. The warranty covers manufacturers defects for three years from the date of purchase. Does tumi luggage have a lifetime warranty? warranty repairs. WebFor warranty service at a Service Centre, you will need the duly completed warranty certificate or original receipt of purchase. Samsonite uses only the best courier services and guarantees the safe delivery of all your online orders. Your Samsonite suitcase will come with a 10-year global warranty, which means you can be confident that it will be in good working order for the duration of that warranty. Samsonite and the Samsonite logo are registered trademarks of Samsonite IP Holdings S.r.l. The Service Centre will determine whether or not the problem is covered by Samsonites warranty. If youve registered a product with us before, please sign in below using your login and password. Improper or incorrectly performed maintenance or repairs void this warranty. You can call 1-800-265-4933 from 9 a.m. to 4 p.m. Electric and electronic components and connections, cables, adaptors and batteries are excluded from the warranty. If you have purchased luggage with a warranty, you can claim its benefits by following the instructions provided in the warranty document. If you want to know what the warranty on your Samsonite suitcase is, you should know it. ext 237 (French Calls) Damage to the carrier, misuse or neglect of the product, normal wear and tear, or repairs beyond the warranty period are all examples of issues covered under our warranty. The Service Center will determine whether or not the problem is covered by Samsonite's warranty. ET Monday through Friday, or visit our website at www.smiennaiteservice.com. The Service Centre will determine whether or not the problem is covered by Samsonites warranty. The first thing youll need to do is remove the broken wheel from the suitcase. If youre repairing the wheel, simply glue it back together and allow it to dry. Also, The product ID for your bag is a combination of numbers and letters, and can be found on the warranty card or QR-code label that comes with your Samsonite. Labor charges and damages attributable to work performed by anyone other than a Service Center are not covered by this warranty. This means that Tumi will cover all repair costs, including shipping, even if Fortunately, claiming a Samsonite warranty is relatively straightforward and can be done in a few easy steps. Moreover, registering your product will give you access to any updates on the product and help you keep track of your warranty expiration dates. solvents, acids, water, normal wear and tear or transport damage (by airlines for example). This warranty is global and you may have your Product repaired at any Service Center in the world. The warranty provided for herein applies only to the first purchaser or gift recipient of the Product. While non-warranty maintenance or repairs on your Product can be performed by any company, Samsonite requires that you use only an approved Samsonite service center ("Service Center") for warranty repairs. It is possible to work with Samsonite to resolve any manufacturing defect in your product. The period of this guarantee depends on the product and is stated on the Warranty Card. If the warranty applies, you will be notified as to whether the Product will be repaired or replaced. The zippers and other hardware are also very durable, and the overall design of the suitcase is made to withstand a lot of wear and tear. Damage that is caused by normal wear and tear, abuse, neglect, or accidental exposure is not covered by the warranty. Review the fields highlighted in red before continuing Your product Product Name or SKU Number Your If you have a Samsonite luggage warranty, you can contact their customer service department for assistance. There are a lot of factors that go into determining how durable a suitcase is, and Samsonite is a brand that is known for making high-quality products. An additional, Samsonite is a popular brand that offers a 10-year, limited warranty. Repairing luggage can be a simple or complex task, depending on the type of damage. The duration of the warranty and the designation of the goods to which it applies are stated on the warranty documentation inside the Product and/or in the list of Product features on our website. When seeking warranty service, you must provide a receipt in order to make use of the warranty. WebSamsonite Stores Near Me | Find Luggage Store | Samsonite. A limited warranty on a worldwide basis for the entire ten year period. It is not always necessary to use it. Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. Are Authentic Coach Bags Made In The Philippines? Read and agree to the terms and conditions of the Samsonite warranty. If damaged in transit, submit a claim to the transit company (which is insured against damaging your product) at the place of arrival, if possible, before clearing customs. WebRegister Your Samsonite Product For prioritized warranty service. comparable Samsonite product. This warranty covers only manufacturing defects and does not cover any damage caused by misuse (such For more information, visit the Samonite Chat, which is open from 9:00 a.m. to 4:00 p.m. on Monday through Friday. Copyright 2022 Samsonite. N461919. Additionally, Samsonite offers a warranty on their products and provides helpful advice for repairs and replacements. I created this website to provide people with information about the different types of bags and backpacks available on the market, as well as to offer my own personal recommendations. The warranty provided herein is limited to the value of the Product. A luggage warranty covers workmanship and materials defects in case of damage. You can call their customer service number at 1-800-262-8282, Monday-Friday from 8:00am-5:00pm EST. But as with any other products, it is not indestructible. WebOur Guarantee. This number can usually be found on the products tag or label. Consequently, the limitations or exclusions specifically contained in this warranty may not be applicable to you. Our warranty is intended to give you specific legal rights. This warranty is global and you may have your Product repaired at any Service Center in the world. Mexico: (01800) 904 89 00. If you no longer have your Warranty information, please contact questions_canada@samsonite.com with pictures of your product. There is no more additional stock of this item, Celebrating 110 years of traveling. See the visuals to see where the code is located. Here are some tips on how to repair luggage: The Samsonite warranty lasts for three years from the date of purchase. While it can be frustrating, its actually not that difficult to fix. , , SSL- . Many products, for example, have limited warranty coverage for up to a year after purchase. The subscription may be disabled. While any qualified luggage repair facility can care for your luggage, only Samsonite Authorized Repair Centers are authorized to do warranty repair work. The duration of the warranty is stated on ext 237 (French Calls) You can find Samsonite products at many retailers, both online and offline. 20% Off Best Sellers, Shop Now. Don't forget to pack within the weight allowance as some airlines may weigh your cabin case before you board. The warranty provided herein is limited to the value of the Product. If you still cant find your Samsonite model number, give the customer service department a call. To the extent permitted by applicable law, any implied warranties are hereby excluded. Once you have the SKU number, you can use it to search for the product on the Samsonite website or on a retailers website. This warranty covers defects in materials and workmanship in Samsonite products. You are, however, responsible for all costs of getting the Product to any such Service Center including, but not limited to, the cost of packaging, shipping and applicable taxes. Finally, keep a copy of your purchase receipt with you at all times. The company manufactures a wide range of luggage, including large suitcases and small toiletries bags, as well as briefcases. The warranty provided for herein applies only to the first purchaser or gift recipient of the Product for a period of three years starting from the date this Product was purchased. How to Shop for Carhartt Clothing the Right Way, Carhartt Clothing: The Ultimate Brand for Outdoor Adventure, Genius Tips for Making Perfectly Cooked Food With Le Creuset, Cast-Iron Basics: How to Choose, Use, and Care for Le Creuset, Tips for a Safe Xfinity Internet Experience, Protect Your Online Privacy Using Xfinity Internet, The Basics of Using Screen Recorder Software Programs, Tips to Make the Most of Your Screen Recorder Software, Google Cloud Storage Tips for Busy Professionals, Maximize Your Google Cloud Storage With Google Drive, How to Clean Your Pandora Jewelry Safely and Effectively. Samsonite is well-known for its high-quality, long-lasting suitcases. Improper or incorrectly performed maintenance or repairs void this warranty. You are responsible for all costs of getting the Product to any such Service Centre including, but not In the European Union you are entitled by law to remedies from the seller free of charge in the event of a lack of conformity of the Product and those remedies are not affected by this commercial guarantee. Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. WebGeneral Warranty Info. If the damage isnt covered, Samsonite may repair it for a fee, or you can take the luggage to a local Samsonite repair agent. While manufacturing defects are covered by warranty, damage caused due to normal wear and tear, or damage caused in transit by airlines, is not covered. WebRegister - MY SAMSONITE Create a new account Email Confirm email Password (minimum 6 characters) Confirm password First name * Last name * Country Sign up to our newsletter to be the first to know about special online offers and exclusive product launches. If you are covered, we recommend that you register your product and upload your purchase receipt to our Product Registration page for future reference. Heres a quick guide on how to repair luggage wheels. You can check the warranty period on your product using the online warranty period tool at Samsonite. Your browser's Javascript functionality is turned off. Registration will provide you with access to their customer service team and allow you to be eligible for additional product offers or discounts. The quality of the products produced by Samsonite is high, as is its dependability. | Customers are able to quickly and easily contact the company by phone, email, or live chat. Labor charges and damages attributable to work performed by anyone other than a Service Center are not covered by this warranty. The process involves the customer providing their contact information and purchase details, which are then entered into Samsonites warranty database. All rights reserved. Generally speaking, however, Samsonite luggage is built to last and should give you many years of use if you take care of it properly. All rights reserved. . Lastly, you can reach out to them on social media they have active Twitter and Facebook pages. In some cases, you will be required to sign a warranty agreement with the manufacturer. The label should have your Samsonite model number printed on it. We guarantee your satisfaction by offering free returns. In addition, the following are provided. Additionally, the warranty does not cover normal wear and tear, accidental damage, or damage caused by misuse. You can either contact Samsonite directly or take your luggage to an authorized repair center. * See 10 year limited warranty: Samsonite products are rigorously tested to If you find your luggage to be damaged after a flight, you should claim the damage with the airline upon arrival. Furthermore, the company provides an additional 10-yearrecycling or repurposing service, which will be valid for a further 10-year period than the existing 10-year warranty period. Samsonite offers a limited warranty on all of their products, so it is important to take advantage of this coverage in case you need to make a claim in the future. Manufacturing specifications are subject to change without notice. Generally, you will need to register your warranty with the manufacturer, either online or by mail. This way, you can save money without sacrificing quality. The Samsonite luggage warranty covers any manufacturing defects in your Samsonite luggage for the lifetime of the product. United States: 1-800-262-8282 Under most circumstances, the product is not covered if there are defects or problems with the design or manufacture. Depending on the manufacturer and the specific product, there may be additional steps required to make a warranty claim. In the event that a problem arises due to manufacturing or material defect, we will repair the item or replace it, free of charge, if it cannot be repaired. Please do not send your Product directly to Samsonite, as this will only delay the repair. Inspect your Product immediately after handling by anyone other than you. 2023 Parkland Design & Manufacturing Inc. All Rights Reserved, Where Are Tumi Bags Made? Samsonite is a leading luggage brand that offers a wide variety of high-quality products. Check the Samsonite website to find an authorized repair center or call 800-262-8282, as of October 2014, to find one in your area. If the warranty applies, you will be notified as to whether the Product will be repaired or replaced. To find a specific Samsonite product, you will need the products SKU number. To locate the nearest Repair Centre, please click here. Samsonite offers a limited warranty for most of their products. Incidental and consequential damages are expressly disclaimed. Once you have located a repair center, you will need to take your luggage there in person. Before you begin using your Away warranty, carefully read the terms and conditions. Collection Statement. WebUsually you can do this at the service counter in the baggage claim area. Exclusive online offer. WebDiscover the latest Samsonite travel luggage. Manufacturing specifications are subject to change without notice. WebWARRANTY TERMS AND CONDITIONS. Registering gives you access to a broad range of tools: keep track of your warranty, check product info, order You should consider all the key factors before making a decision. If the product is not under warranty as determined by the Authorised Repair Agent, any repairs agreed Consequently, the limitations or exclusions specifically contained in this warranty may not be applicable to you. by Johan Jokich | Jan 12, 2023 | Luggage Brands. To the extent permitted by applicable law, any implied warranties are hereby excluded. - ! Consequently, if a problem occurs with this Samsonite product (the "Product") and the problem is caused by manufacturing defects in material and workmanship, Samsonite will, in its discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated herein. This warranty covers only manufacturing defects and does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines for example). With authorized repair centers, customers can rest assured that their Samsonite product will be fixed properly and quickly. Please turn it on so that you can experience the full capabilities of this site. Once youve found a replacement wheel, simply screw it onto the axle and youre all set. Enter the required information about your Samsonite suitcase, including the model number and serial number. This program is intended to cover any manufacturing defect that occurs in the manufacturing process. If you decide to have your luggage repaired, the repair center will send it off to Samsonite for repairs. Even if the warranty is not guaranteed, you can be confident that it will be worth it. Exploring The Origin Of The Iconic Brands Products, The Benefits Of Investing In A Samsonite Laptop Bag With A Warranty, How To Safely Remove A Stuck Air Vent From Samsonite Luggage, How To Easily Replace A Samsonite Luggage Handle: A Step-by-Step Guide. This warranty is global and you may have your Product repaired at any Service Center in the world. Product locks are intended only to prevent accidental opening and cannot necessarily prevent theft of repaired or replacement product to you. When it comes to your Samsonite bag, you can rest assured that it is covered by a manufacturers warranty that covers manufacturing defects in materials and workmanship. In conclusion, although Samsonite luggage does not have a lifetime warranty, it does have a very good warranty. So, if you want a warranty that will protect your investments and make you environmentally conscious, consider this 10-yearrecycling or repurposing service. Samsonite requires that you use only an approved Samsonite service centre (Service Centre) for warranty repairs. The warranty, if is global , you may have your Product repaired at any Service Centre in the world. Repairs performed by anyone other than an Authorized Repair Agent will void this warranty. So, does samsonite luggage have a lifetime warranty? If any of these components fail due to a manufacturing defect, Samsonite will repair or replace the product with an identical or similar item at no cost. An error occurred in your subscription. Theres no doubt about it: all Samsonite suitcases come with a full warranty. See Privacy Policy Any such repair or replacement will be at Samsonite's expense, including any costs required to return the repaired or replacement product to you. To locate a Service Center anywhere in the world refer to our website at www.samsonite.com (in the US shop.samsonite.com), or call: United States: 1-800-262-8282 In addition to the rights described herein, you may also have other rights that vary from state to state or country to country with respect to the exclusion or application of implied warranties, incidental and consequential damages and repair and replacement. There is no more additional stock of this item, Personal Information the warranty applies, you will be notified as to whether the Product will be repaired or replaced. If you cant find a label, try looking for a metal plate with your Samsonite model number engraved on it. Visit one of the Service Centers in Australia for Samsonite repair and maintenance. Consequently, if a problem occurs with this Samsonite product (the "Product") and the problem is caused by manufacturing defects in material and workmanship, Samsonite will, in its discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated herein. You will need to provide your name, address, and email address. WebFor warranty service at a Service Center, you will need the duly completed warranty certificate or original receipt of purchase. Personalise your bag with laser engraving to make it truly unique. Quality Assurance Many vendors now offer extended warranty plans to help customers protect their investments because of the limited manufacturer warranty. The duration of the warranty and the designation of the goods to which it applies are stated on the warranty documentation inside the Product and/or in the list of Product features on our website. For warranty service at a Service Centre, you will need the duly completed warranty certificate or The warranty covers both new and pre-owned products. Free returns. If the wheel is simply cracked, you may be able to glue it back together. Click the Submit button to complete the registration process. to or freight costs associated will be at the cost of the owner. Go to the Samsonite website and create an account. Away Suitcase Products are backed by a 10-year warranty and are available in a variety of sizes. Samsonite Travel Equipment is always performance tested, at fully loaded capacity, using our stringent quality control standards. Most people dont know how to find their Samsonite model number. Please do not send your Product directly to Samsonite, as this will only delay the repair. Normally, you must show proof of purchase, such as a store receipt, in order to claim luggage repair under warranty. of amount of the new product or if similar product is not available. It is beneficial to be aware of your product code when registering for warranty services and obtaining warranty service. WebLog in - MY SAMSONITE Existing User? Repairs performed by anyone other than an Authorized Repair Agent will void this warranty. Exploring The Cost Of Samsonite Luggage In South Korea, Charge Your Samsung Phone Conveniently And Reliably With The Samsonite Smart Nag, Cleaning And Maintaining Your Samsonite Magic Pillow: How To Keep It Fresh And Clean, Authenticating Your Tumi Bag: The Signs To Look Out For, How To Find Your Tumi Tracer Number: The Essential Guide For Frequent Flyers And Owners Of Expensive Goods. The duration of the warranty is stated on the warranty card inside the With excellent customer service, Samsonite is committed to providing their customers with the best service possible. Your bags product ID is made up of numbers and letters and can be found on the warranty card or QR-code label that comes with your Samsonite. To contact them, dial a number, send an email, or visit their website. It is important that Customers inspect their luggage after it has been handled by an airline company or any transit company. Manufacturing specifications are subject to change without notice. Pay for repairs if necessary. Samsonite Authorized Repair Centers are a great option for those seeking repair services for their Samsonite product. For warranty service at a Service Center, you will need the duly completed warranty certificate or original receipt of purchase. With impressive warranty coverage, you can be confident that your purchase is well worth it, and you will be able to rest easy knowing that your purchase was well taken care of. Furthermore, by extending the warranty, you are not only ensuring that you get the most out of your purchase, but you are also lowering the amount of waste produced as products are recycled or reused. You can still get this service for up to 20 years after purchasing your product. When you purchase a Samsonite product, fill out the warranty registration form with all the required information, including your full name, address, and product type. Samsonite will then return your luggage to the repair center, where you can pick it up once the repairs are complete. Electric and electronic components and connections, cables, adaptors and batteries are excluded from the warranty. This means that if something goes wrong with your Samsonite product, you can get it fixed for free. When you purchase a Samsonite product, If your Samsonite luggage is covered by a warranty, you can file a claim by contacting the Samsonite customer service department. If the luggage is made of fabric, you can patch or sew it up using a needle and thread. Free Shipping Over $150 see details. Mexico: 01800) 904 89 00, Britto by Heys 21" Transparent Carry-On - "A New Day", Disney Mickey Mouse Classic Hardside 20" Spinner, Hartmann Ratio Classic Deluxe 2 Global Carry-On Spinner, Mancini Buffalo Leather 15.6" Laptop Backpack. as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, If your Product is damaged in transit, submit a claim to the transit company at the place of arrival, if possible, before clearing customs. Before we offer any product for sale, it is put through rigorous tests of strength, durability, and dependability that represent the environmental demands of frequent travelers. If the Product is to be replaced and the Product is no longer available, Samsonite will substitute a If your High Sierra product fails due to a material or manufacturing defect, we will repair or replace the product at our discretion. Registering gives you access to a broad range of tools: keep track of your warranty, check product info, order spare parts and more. Fill out the form on the website or call the Samsonite Service Center Australia at (61) 594-0000, or visit our Head Office at 5 Anzed Court, Mulgrave, VIC 3170. Once the wheel is removed, youll need to assess the damage. Are you sure you want to remove the following product from the cart? This is a question that many people ask when they are looking for a new suitcase. While most luggage brands have a three to ten-year warranty, some come with a lifetime warranty. Moreover, Tumi no longer offers a lifetime warranty for their products. submit a claim to the transit company (which is insured against damaging your product) at the place of The warranties described herein cover only manufacturing defects and do not cover any damage caused by misuse or unreasonable use, improper care, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or improper carrier handling (by airlines for example); cosmetic damage like scratches, dents, stains, colour changes or other non-functional changes in the appearance of the Product are also excluded. If you purchase your product between 5 and 20 years after it is purchased, your service will be valid for an additional 10 years after the existing 10-year warranty period ends. Samsonite Travel Equipment is always performance tested, at fully loaded capacity, using our stringent quality control standards. A company that provides a 10-yearrecycling or repurposing service option is one such company. WebImprove your Samsonite experience by registering your product. Consequently, if a problem occurs with this Samsonite product (the "Product") and the problem is caused by manufacturing defects in material and workmanship, Samsonite will, in its discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated herein. Any such repair or replacement will be at Samsonite's expense, including any costs required to return the repaired or replacement product to you. To the extent permitted by applicable law, any implied warranties are hereby excluded. The warranty covers any defects in materials or workmanship. If the warranty applies, you will be notified as to whether the Product will be repaired or replaced. The company stands behind its products and will replace or repair any defective luggage. This warranty is global and you may have your Product repaired at any Service Center in the world. United States: 1-800-262-8282 Improper or incorrectly performed maintenance or repairs void this warranty. This attention to quality and performance is why Samsonite is Worldproof and has been for nearly 100 years. Consequently, if a problem occurs with your Samsonite product (the "Product") and the problem is caused by manufacturing defects in material and workmanship, Samsonite will, in its discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated herein. The subscription may be disabled. Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure that your order is secure. Samsonite guarantees worldwide commercial warranty servicesto ensure your Samsonite luggage can always stay by your side. Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. United States: 1-800-262-8282 If the zipper is broken, you can replace it with a new one. ext 220 (English Calls) Your bags product ID is made up of numbers and letters and can be found on the warranty card or QR-code label that comes with your Samsonite. See the visuals to see where the code is located. Enter the product ID without spaces and press the check box. Incidental and consequential damages are expressly disclaimed. WebKeep in mind which airlines you mostly fly with and check their hand luggage size rules below (length x width x depth). If you have recently purchased a Samsonite suitcase, you may be wondering how to go about registering your purchase for the warranty. However, if the wheel is severely damaged, youll need to replace it. Consequently, if a problem occurs with this Samsonite product (the "Product") and the problem is caused by manufacturing defects in material and workmanship, Samsonite will, in its discretion, either fix or replace the Product in While non-warranty maintenance or repairs on your Product can be performed by any company, Samsonite requires that you use only an approved Samsonite service center ("Service Center") for warranty repairs. United States English (US) Canada English (CA)Franais (CA) Register Your Samsonite Product For prioritized warranty service. Review the fields highlighted in red before continuing Your product Product Name or SKU Number Your information First Name Last Name Email Address PhoneOptional Street Address Apt / SteOptional Zip Code City State Here is a step-by-step guide on how to register your Samsonite luggage for the warranty: Go to the Samsonite website and create an account. Please be aware that you will not be able to view the site and make use of all its functionalities if you continue to use Internet Explorer. Lets dig into it and see what we can uncover. The warranty provided herein is limited to the value of the Product. If the Product is to be replaced and the Product is no longer available, Samsonite will substitute a comparable Samsonite product. Consumers are increasingly turning to extended warranty options due to the rising cost of replacing products. WebRegister your suitcase and youll enjoy our special Samsonite wecare benefits: Complementary personalisation: personalise your suitcase for free with an embossed To the extent permitted by applicable law, any implied warranties are hereby excluded. ext 220 (English Calls) Furthermore, some manufacturers require you to register your warranty with them. Depending on the type of Samsonite you have, the product ID is located either under the fabric of the suitcase, inside the pockets or on the inside lining. Secure Your Samsonite Luggage With Warranty Registration Its simple and convenient to register your Samsonite luggage in order to get the most out of your If you no longer have your warranty information, please contact questions_canada@samsonite.com with pictures of your product. State. Consequently, if a problem occurs with this Samsonite product (the "Product') and the problem is caused by manufacturing defects in material and workmanship, Samsonite will, in its discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated herein. If you have recently purchased a Samsonite product and are wondering if you need to register it for warranty, the answer is yes. Order online suitcases, travel bags, backpacks and laptop bags. You are, however, responsible for all costs of getting the Product to any such Service Center including, but not limited to, the cost of packaging, shipping and applicable taxes. Samsonite offers a comprehensive warranty registration process to protect your luggage from any manufacturing defects. WebOur Guarantee. , : , 196006, -, , 22, 2, . Phone number (required for parcel deliveries) *. Improper or incorrectly performed maintenance or repairs void this warranty. Before we offer any product for sale, it is put through rigorous tests of strength, durability, and dependability that represent the environmental demands of frequent travellers. House Nr *. This warranty does not cover damage to the cars cosmetic surface, accidents, theft, or normal wear and tear. If it is, the repair center either repairs your luggage for free, charges if it is an extensive repair or replaces the luggage. such repair or replacement will be at Samsonites expense, including any costs required to return the In addition to the rights described herein, you may also have other rights that vary from state to state or country to country with respect to the exclusion or application of implied warranties, incidental and consequential damages and repair and replacement. WebShop Neverending Tote 15.6' Deep Black in the official Samsonite online store. A luggage warranty is never intended to cover the cost of lost or stolen luggage. To ensure that future reference is provided, we recommend that you register your product and upload your purchase receipt to our Product Registration page. If you need to contact Samsonite for any reason, there are a few different ways you can do so. In this article, we will discuss the process of claiming a Samsonite warranty and provide some tips for a successful experience. Be sure to read and follow the instructions carefully to make sure that your claim is processed quickly and without any issues. Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. Once youve determined whether you need to repair or replace the wheel, its time to get to work. Manufacturing specifications are subject to change without notice. WebSamsonite Warranty. Manufacturing specifications are subject to change without notice. original receipt of purchase. Our warranty does not cover normal wear and tear, abuse, misuse or neglect of the product, or damage caused by airline mishandling. Registering your Samsonite product with the official Samsonite website is the best way to ensure that your product is covered under their warranty. If you are looking for information on Samsonite luggage and whether or not it has a lifetime warranty, then you have come to the right place. The warranties described herein cover only manufacturing defects and do not cover any damage caused by misuse or unreasonable use, improper care, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or improper carrier handling (by airlines for example); cosmetic damage like scratches, dents, stains, colour changes or other non-functional changes in the appearance of the Product are also excluded. Are you sure you want to remove the following product from the cart? WebLuggage equipped with TSA locks is required for all customers travelling to the US, as using TSA locks allows your luggage to be unlocked and inspected by security authorities This is a difficult question to answer because it depends on a number of factors, including how often you use your Samsonite luggage, how well you take care of it, and what type of Samsonite luggage you have. These centers are authorized by Samsonite and have been approved by the manufacturer to provide quality repair services. WebLast Name *. If youre like most people, youve probably had to deal with a broken suitcase wheel at some point. In the European Union you are entitled by law to remedies from the seller free of charge in the event of a lack of conformity of the Product and those remedies are not affected by this commercial guarantee. Product locks are intended only to prevent accidental opening and cannot necessarily prevent theft of the Product or its contents, breakage or entry by airline or airport personnel or governmental authorities. Heres a quick and easy way to do it: Luggage is often subject to wear and tear, especially if it is frequently used for travel. The warranty provided for herein applies only to the first purchaser or gift recipient of the Product for a period of ten years starting from the date this Product was purchased. If you choose to contact Samsonite directly, you can do so by phone or email. WebImprove your Samsonite experience by registering your product. Save my name, email, and website in this browser for the next time I comment. This warranty does not cover damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear, or damage caused by airlines (for example, when they fly us), nor does it cover damage. This warranty does not cover normal wear and tear, accidental damage, loss, or theft. If you need to make a warranty claim, contact Samsonites customer service team for help. High Sierra products are warranted to the original owner for the lifetime of the product against defects in materials or workmanship under normal recreational use. Canada: 1-800-265-4933 Consequently, if a problem occurs with this Find your local Samsonite store and favorite bag. While non-warranty maintenance or repairs on your Product can be performed by any company, Samsonite requires that you use only an approved Samsonite service center ("Service Center") for warranty repairs. If the Product is to be replaced and the Product is no longer available, Samsonite will substitute a comparable Samsonite product. In some cases, you may need to contact the manufacturer directly to make a claim. authorities. The warranty provided herein is limited to the value of the Product. The warranty provided for herein applies only to and extends for the lifetime of the first purchaser or gift recipient of the Product. Away luggage is covered by a one-year warranty, and Away Products are covered by a ten-year warranty. Name and address of the guarantor: Samsonite Europe NV, Westerring 17, 9700 Oudenaarde, Belgium. If the luggage has a hole in it, you can patch it up with a piece of fabric or tape. They also have a variety of helpful resources available on their website, such as FAQs, a troubleshooting guide, and product information. Be sure to save a copy of the registration form for your records. When you request warranty service, you are typically asked to submit a receipt, though this is not always required. Our warranty is intended to give you specific legal rights. Mexico: (01800) 904 89 00 This warranty covers only manufacturing defects and does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines for example). Samsonite offers a wide range of warranties on their products, ranging from 10 years to a lifetime warranty. Samsonite customer service is renowned for its excellent support. Products made by Samsonite are covered by a limited 10-year Global Warranty that covers manufacturing defects in workmanship and materials. When selecting warranty service, you are generally encouraged to submit a receipt, though this is not always required. Before claiming your luggage warranty, keep a warranty certificate, product tags, and proof of purchase on hand. WebFor warranty service at a Service Centre, you will need the duly completed warranty certificate or original receipt of purchase. Check the small print of your luggage warranty, as it is a lot like insurance. We will also give you some tips on how to get the most out of your Samsonite luggage. ext 237 (French Calls) Canada: 1-866-821-4515 The first 6 digits (5 for older products) should be entered in the first box, the following 4 digits in the second one. Incidental and consequential damages are expressly disclaimed. Remember me? To locate a Service Center anywhere in the world,visit https://www.supportandgo.com/ServiceInfo/ServicePointLocation. Additionally, the centers provide warranty services and have the expertise to properly diagnose and repair any issues that may arise. The warranty provided for herein applies only to the first purchaser or gift recipient of the Product. Registering gives you access to a broad range of tools: keep track of your warranty, check product info, order Most products come with a five-year warranty, with the first year being worry free. Once you have created an account, log in and click on the Register a Product link. State the Product or its contents, breakage or entry by airline or airport personnel or governmental Before we offer any Inspect your Product immediately after handling by anyone other than you. Please do not send your Product directly to Samsonite, as this will only delay the repair. Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. Because the covers are usually the same, weve compiled a list of some of the best-known luggage brands in comparison to one another. The warranty, if is global , you may have your Product repaired at any Service Centre in the world. https://www.supportandgo.com/ServiceInfo/ServicePointLocation. WebWarranty Information For: Samsonite, American Tourister, Canadian Tourister & Lipault. Incidental and consequential damages are expressly disclaimed. Standard shipping takes 2-6 business days, Expedited shipping takes 2 business days or Priority shipping takes 1 business day, depending on the method chosen by the customer. Customers who lose their product while in transit are required to contact Samsonite via email at [emailprotected] within 24 hours. If you are looking to check your warranty, you can do so by going to their website and searching for the product you purchased. Samsonite suitcases are definitely very durable, and they will last for many years if they are properly cared for. Copyright 2023 Samsonite IP Holdings S.r.l. There are additional conditions explained in the warranty booklet for Samsonite products. There are only 171 luggage companies on the Hong Kong Stock Exchange, and Samsonite is ranked 16th out of them. Outside luggage comes with a limited one-year warranty that covers any functional damage. Free Shipping Over $150 see details. Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. Copyright 2023 Samsonite IP Holdings S.AR.L. If it is, return the luggage to Samsonite for repair. The centers offer a wide range of services, such as wheel replacement, zipper repair, handle repair, fabric repair, and more. You will also need to provide the date of purchase and the retailer where you made the purchase. Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. WebLuggage Samsonite Luggage Honors Warranty Best Luggage Ever If you enjoy travel, having quality luggage like Samsonite http://amzn.to/2bvjwPz is a must. Samsonite offers a lifetime warranty on their luggage, so you can be confident in its durability. Street *. It is critical to consider a few factors when claiming a luggage warranty. 2023 - Samsonite | This includes defects in materials and workmanship, as well as any damage that may occur during normal use of the luggage. In addition to the rights described herein, you may also have other rights that vary from state to state or country to country with respect to the exclusion or application of implied warranties, incidental and consequential damages and repair and replacement. TravelPander.Com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. To do this, simply unscrew the wheel from the axle. Discover our vast range of suitcases, laptop bags and other luggage. Consequently, the limitations or exclusions specifically contained in this warranty may not be applicable to you. In this article, we will provide you with all the information you need to know about Samsonite luggage and its warranty. Mexico: (01800) 904 89 00. The Service Center will determine whether or not the problem is covered by Samsonite's warranty. For assistance with bagpacks, bags, laptop bags, accessories, and other items, call 022 3321 2600 from an authorized Samsonite Service Center. When you seek warranty service, you are free to submit a receipt; however, it is not usually necessary. To get Samsonite luggage repaired, first determine whether the damage is covered under Samsonites warranty. The warranty provided herein is limited to the value of the Product. The Service Centre will determine whether or If the damage to your luggage is covered by the warranty, Samsonite requires that an authorized repair center handle the repairs; going to an unauthorized repair facility voids the warranty. Look for a label on the inside of your suitcase. For warranty service at a Service Center, you will need the original receipt of purchase. Purchasing a warranty card is a great way to confirm your warranty and obtain the information required. Samsonite, American Tourister, Canadian Tourister & Lipault. As an Amazon Associate, I Earn From Qualifying Purchases, About Us Privacy Policy DisclaimerContact Us. This warranty is intended to give you specific legal rights. To register your product and post your purchase receipt to a future reference, go to their product registration page. Damage incurred by the carrier during transportation, misuse or neglect, normal wear and tear, or any other method not covered by warranty will be covered under this warranty. For warranty service at a Service Center, you will need the duly completed warranty certificate or original receipt of purchase. Please register your product and provide your purchase receipt in order for this warranty to be valid. With this quick guide, youll be back on the road in no time. WebWarranty Details If you purchased iFLY luggage or X Series by iFLY luggage, and submitted a valid registration or have a valid receipt, your luggage is covered by iFLY's Honest Warranty for 20 years or a lifetime, respectively. If arrival, if possible, before clearing customs.