By applying for the Resident Concession, you confirm that the information that you provide is true and to the best of your knowledge. Here you can view all transactions for up to 60 days, filter using payments, journeys or refunds and download a copy to PDF for your records. You will need your T-FLOW account number and email address, if the two match an automated email will be sent to you allowing you reset your password. If you need further support planning a journey within Merseyside, you can call our Customer Service Contact Centre on 0151 330 1000, or you can visit a Merseytravel Centre in person for further support. Lines are open 8am to 8pm, Monday to Friday for general enquiries. Cameras are installed on every lane, and there will also be dedicated T-FLOW lanes for your added convenience. We are sorry for any inconvenience caused. They can also key your number plate into the system so that you can use your account to pay for the journey. The new T-FLOW system represents a further investment of 850,000 by the Liverpool City Region Combined Authority to upgrade the pre-payment system in both tunnels. To request a receipt, please have your card payment details available and click here. You receive the highest rate of mobility component of the Disability Living Allowance. Does the Local Residents Discount apply to taxis, driving instructors, or others who use their vehicles for business use? The tour will take approx two hours. If you are still unable to resolve the login problem, read the troubleshooting steps or report your issue. Yes, you must register in advance for T-FLOW and demonstrate that you are eligible for this discount. Cookies - we do not use cookies to store personal information about you, we only use them to improve our website for you.For more information see our Cookie & Privacy Policy page. If you have any questions or complaints about the Mersey Tunnels Concessionary travel T- FLOW scheme please contact us. As was previously the case, a number of vehicles can be added to one account for electronic payment. Customers will be asked to make an initial payment onto their T-FLOW account by debit or credit card, this will add credit allowing the customer to travel almost immediately and removing the need to wait for Fast Tags to arrive by post. Under the terms of the agreement, if you are a resident of the Liverpool City Region, an Account Holder has the right to make an Application for the Resident Concession to be applied to a User of the Account. T-FLOW is the most convenient way to pay for your journeys through the Mersey Tunnels, see our Tolls Fees and Charges. New customers can register for a T-FLOW account online. The easiest way to do this is to log in to your online T-FLOW account at merseytunnels.co.uk. We are unable to provide a copy of the receipt of this type of payment. Try our quick savings calculator to see if you may also benefit from savings by using T-FLOW. Select the Payments option followed by Request Refund. Video technology is being introduced on Wednesday 3 November at both Mersey Tunnels with the launch of a new pre-payment system. This is likely due to your active Direct Debit payment date on your account. To login with Merseytravel fast tag account login, you can use the official links we have provided below. Cookies - we do not use cookies to store personal information about you, we only use them to improve our website for you.For more information see our Cookie & Privacy Policy page. No trains are running from the station. Merseytravel accept payment by all major debit or credit cards (excluding AMEX). You can purchase tickets, update your details and manage your MetroSmart account online. If you are a registered T-FLOW user, then you can log in to your account online and select theTransactionsoption from the top of the page. Please enter your details below to apply for a T-FLOW Account with Mersey Tunnels. We're a exciting and dedicated company based in the Midlands with high quality furniture at great prices with lots of passion .. No trains are running from the station. How should I plan for my journey? Customers who pay the Mersey Tunnel Toll by debit or credit card in our toll lanes are able to obtain a card payment receipt via this website. You can access your account and statement information. Please use. Personal accounts are restricted to a maximum of 4 Users. What if I dont want to register my vehicle for T-FLOW? ** A small van weighs less than 3.5 tonnes, please see our Tolls, Fees and Charges for details. Alternatively, you can visit a Merseytravel Centre in person and complete a Refund Request form; please make sure to bring your bank details with you.. Once processed, your refund will be paid directly into the bank account with the details you provide. Find your ticket when you answer a few questions about you and your journey, Liverpool City Regions new trains could be running from next week, New bee-friendly bus shelter with 'living roof' installed at Mersey Ferries terminal, And here Ill Stay Steve Rotheram announces plans for new ferry built in the Liverpool City Region, Rail users set to benefit as Hillside becomes latest station to go step-free, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging, Motorcycle with sidecar and 3-wheeled vehicle, Private/light goods vehicle up to 3.5 tonnes gross vehicle weight, Passenger vehicle other than a motor car with seating capacity for under 9 person, Private/light goods vehicle up to 3.5 tonnes gross vehicle weight, with trailer, Heavy goods vehicle over 3.5 tonnes gross vehicle weight, with two axles, Passenger carrying vehicle with seating capacity for 9 or more persons, with two axles, Heavy goods vehicle over 3.5 tonnes gross vehicle weight, with three axles, Passenger carrying vehicle with seating capacity for 9 or more persons, with three axles, Heavy goods vehicle over 3.5 tonnes gross vehicle weight, with four or more axles. If you want to change the payment date or amount of your Direct Debit, first you must cancel the Direct Debit as above. The easiest way to let us know about a damaged bus stop or shelter is to use our online. Registered as living in a property in Halton, Knowsley, Liverpool, Sefton, St. Helens, or Wirral local authority boundaries, i.e., your property is within the council tax area of these councils. It is the Account Holders responsibility to ensure payments are successfully processed. via your dashboard where you can view your statement or see an itemised history of journeys made. Merseytravel accepts no liability for losses arising from incorrectly entered VRN. Once your application has been verified and eligibility approved, your vehicle will be automatically classified and when it presents at the toll plaza and is read by the camera and you will automatically be charged at the discounted toll rate. Buy FASTag. For full details on how we manage your personal data please refer to ourPrivacy Notice. For vehicles and trailers the maximum combined length (including any load or loads and drawbar) is 18.3 metres. What happens if I change my vehicle or it is stolen? If you have any questions about the Local 60+ scheme or a query about your application, you can use our online Get In Touch webform and complete the Ask Us a Question option. receive the highest rate of mobility component of the Disability Living Allowance; There are no changes to the toll fees for Class 2, 3 or 4 vehicles for either pre-paid accounts or cash payments. Do I have to register to get the discount? Merseytravel is not in a position to advise whether or not you should attend court. We would recommend that you seek independent legal advice on this issue. Cash and Fast Tag Team Use Only Account number: For full details of the General Data Protection Regulations (GDPR) and Terms and Conditions of the Mersey Tunnels Concessionary Fast Tag Scheme please visit in the box here. We are sorry for any inconvenience caused. We will utilise only relevant categories of DVLA OpenSource Data for the purposes of verifying your vehicles make and model and automatically classifying the toll category to charge the appropriate toll fare. The easiest way to apply for Merseylink membership is online here. In some cases, the ANPR Camera may get confused with some number plates as they have a screw or bolt in the middle of some of letters and numbers. T-FLOW account. Booking requests can be made no earlier than 2-days before and no later than 7-days before your requested journey date. For a renewal, please complete the renewal form below. Please have the bank sort code and account details to hand. We aim to have normal service resumed as swiftly as possible. Get in Touch Before. You can now do this online via our website www.merseytunnels.co.uk - simply cancel the previous Direct Debit (which you do via your online account), wait three days and then set up a new one online. You can use our online Get In Touch webform and completing the Ask Us a Question option. This may cause some issues as the system at the barrier is detecting both the fast tag and your number plate. You must make it in writing and you must enclose further relevant official documents, dated within the last 12 months, to support your appeal. Mar 17, 22 (Updated: Aug 05, 22) What problem are you having with merseytunnels.co.uk? T-FLOW is the quick and easy way to travel through Mersey Tunnels and make full use of the benefits that the scheme provides; including T-FLOW Only Lanes to help reduce queue time at the toll plaza and detailed online statements providing a history of journeys made. What do the traffic light and lane display messages mean? you receive the mobility supplement of a War Pension. The loans are still being paid and will not be paid off until 2048. To update, visit bit.ly/3GgiZ2h . To qualify for the Liverpool City Region discounted toll rates, you must be able to provide evidence in support of your application and discounts are permitted on registered T-FLOW accounts on class 1 vehicles for personal use only. (d) Merseytravel accepts no liability for losses arising from incorrectly entered VRN. For foreign licence plates the Account Holder must provide Merseytravel with the correct VRN and country code, failure to do so may result in passage being refused. It uses Radio-Frequency Identification, (RFID), which lets you pay for fuel and zip through fuel stations. Merseytravel reserve the right to refuse travel on an incorrect, blocked or duplicate VRN and the appropriate toll fee will need to be paid by other means such as cash or credit card. If you wish to change your nominated vehicle please call 0151 330 1004. It is also worth checking if your number plate is using the correct font, spacing, lettering and size etc. Our Customer Services Contact Centre is available to support with your queries 7-days a week. (Form to be completed in black . The new video-tolling system is another example of the continued investment that the Combined Authority is making in both of our Mersey Tunnels. Before the application can progress you must read and accept the Terms and Conditions of the scheme, these are detailed at the bottom of this page. There is a restriction to four vehicles for each personal account. For vehicles using the Birkenhead (Queensway) Tunnel then the maximum permitted vehicle dimensions are 3.9m in height, 2.7m in width and 12m in length. You can check how much you spend and keep track of the journeys you have made via our online account management system. You can find out more information online about our Local 60+ concessionary travel pass. For any query regarding tunnel Fast Tag contact- tag@merseytravel.gov.uk. Loss or damage is foreseeable if either it is obvious that it will happen, or, if at the time the contract was made, both we and you knew it might happen. When will I receive my new allocation of journeys in my account? Payment will be made directly to the bank account from which the Direct Debit is taken. Once you Direct Debit payment has been settled and credited to your T-FLOW account, the refund button will become available and you will be able to request a refund as normal. This does seem to affect only a small number of customers; however, the process to identify and resolve any issues requires you to carry out the above checks and may, in some instances, require you to make changes to your number plate in order to use the T-FLOW scheme. You must show your Disabled Persons (Blue) Badge to Merseytravel staff if they ask. Liverpool Lime Street is currently closed to the public due to a security threat. Mersey Tunnels | Merseytravel If you don't have a pre-paid tolls account and need to make a journey through the tunnel, please be aware that due to Covid-19 guidelines we do not provide change.. If you are a member of the press or media and have a query, please send an email to communications@liverpoolcityregion-ca.gov.uk where a member of our Communications Team will contact you back directly. Our staff will be able to help you over the telephone, between 8am and 8pm, Monday to Friday. Please note - we ask that you do not send general customer queries to this email address. To request a receipt, please have your card payment details available and click here. As a consumer, you have legal rights in relation to this agreement where it is not carried out with any reasonable skill and care, or if the materials Merseytravel use are faulty. Yes, your licence plate will not be held within the DVLA source data so you will not be able to apply online, you may contact our customer service team on 0151 330 1004 or email tflow@liverpoolcityregion-ca.gov.uk quoting your vehicle plate number, make and model and the toll class and our team will register this for you. Penalty surcharge 60. If there is a vehicle immediately in front of you, please do not attempt to follow on the green or amber light relating to that vehicle transaction. You cannot carry forward any journeys left in your account on 31st March and they will be cancelled. Merseytravel's budget meeting will be held this Thursday 3rd February at 2pm at 24 Hatton Garden, Liverpool, L3 2AN (which is open to the public). You may also obtain or submit your application for Fast Tag or the Mersey Tunnels Concessionary Travel Scheme via a Merseytravel Centre. Step 1. Get In Touch webform and complete the Fix It / Report It option. Merseytravel cannot hold a formal appeal panel based on a re-submission of the original application, you msut submit new evidence and not solely on the grounds that you are unhappy with the original decision. This T-FLOW system is the pre-payment option, removing the need for the customer to carry cash or make a card payment in the toll lane. You can open an account for personal or business use and you can add, remove or change vehicles, as and when you need to. In the Top Up My Account panel, enter the amount you want to top-up and click the Top Up button. You can check how much you spend and keep track of the journeys you have made via our online account management system. or Find your ticket when you answer a few questions about you and your journey, I have a question about a Merseytravel Local 60+ or ENCT Disabled concessionary travel pass, I want to apply for a Merseytravel Local 60+ concessionary travel pass, I want to apply for a Merseytravel ENCT Disabled concessionary travel pass, My Merseytravel concession travel pass has been lost or stolen, My Merseytravel concession travel pass doesnt scan on the bus or is damaged, My Local 60+ concession travel pass has expired, and Ive not yet received my new one, I have a question about my MetroSmart card, My smart ticket is not activated on my MetroSmart card, I want to speak to someone about lost property, I want to apply for a Merseylink membership, I want to request a journey booking for Merseylink, I have a question about the Mersey Tunnels LCR Resident Discount scheme, I want to request a refund on my T-FLOW account, I want to cancel or change the Direct Debit on my T-FLOW account, I want to request a refund on my T-FLOW account, but the refund option is missing, I need a receipt for my journey through a Mersey Tunnel, The number plate on my vehicle is not being recognised at the Mersey Tunnels toll plaza, Merseytravel Centres: Locations and opening times, I want to report a damaged bus stop / shelter, Customer Services Contact Centre: Opening hours and contact numbers, I am a member of the press or media and have a query, Liverpool City Regions new trains could be running from next week, New bee-friendly bus shelter with 'living roof' installed at Mersey Ferries terminal, And here Ill Stay Steve Rotheram announces plans for new ferry built in the Liverpool City Region, Rail users set to benefit as Hillside becomes latest station to go step-free, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging, A utility bill (e.g. If you have any questions about the ENCT Disabled concessionary scheme or a query about your application, you can use our online Get In Touch webform and complete the Ask Us a Question option. or What is the maximum gross vehicle weight permitted in either of the tunnels? Customers can register vehicles of all classes and travel the same day and have the added benefit of the online account management facility. MERSEYTRAVEL OBLIGATIONS Merseytravel endeavour to create a T-FLOW Account within 5 days of receipt and accepting your completed Application. Click here to find out more about T-FLOW and calculate how much you can save. Merseytravel accepts no liability for any loss or damage to property howsoever arising from the use of the T-FLOW concession Account unless the loss or damage is caused by the default of negligence of Merseytravel. I have registered my plate on line and it wont read. Through the Queensway (Birkenhead) Tunnel, they are not allowed between the hours of 6am to 8pm, Monday to Friday, 7am to 8pm on Saturday and 8am to 9pm on Sunday. You receive the enhanced rate of mobility component of the Personal Independence Payment. For further details please email tag@merseytravel.gov.uk. To allow for a smooth transition period, existing Fast Tag users can continue to use their tags as normal. Merseytravel shall use its reasonable endeavours to process your Application request within 30 days of receipt of the completed Application and supporting documentation into our office It is the Account Holder's responsibility to register the correct VRN on the Account and notify Merseytravel immediately if they sell that vehicle or it is stolen. JULY 2021 Evidence For Office Use Only You will need BOTH of the following Provided (Tick) Initials / Date Passport sized . What documents do I need as proof of eligibility? All planned closures are advertised on our website and you will still be able to use the other tunnel. Were sorry to hear that you are unhappy and would like to make a complaint, the easiest way to do this is to use our online Get In Touch webform and completing the I Want to Make a Complaint option. Take your form, a passport. Bicycles are not permitted through the Kingsway (Wallasey) Tunnel. You have the legal right to end the contract immediately as above, the contract will not end until 28 days after the day which you contact us requesting to leave the T-FLOW scheme. Customers can assign more than one vehicle to an account and account holders will see an itemised history of each vehicle usage, allowing them to check expenditure, claim expenses etc. Type all necessary information in the necessary fillable areas. No trains are running from the station. Once the Account is open Users can start to make journeys on the vehicles (VRN) registered. Before using our Get in Touch option, check out our frequently asked questions below. Receipts are available for viewing and downloading up to 6 months after your journey. To allow for the banking process to take place, the refund button is automatically removed 3-days before and up to 3-days after your scheduled Direct Debit date whilst payments are pending. Penalty surcharge 60, 200 per hour. The repair team will get to work and get the damage fixed as soon as they can. You can register quickly and easily online by visiting www.merseytunnels.co.uk and following the step by step process. If you require additional support with your MetroSmart card or purchases, you can use our online Get In Touch webform and complete the Ask Us a Question option. Customers who pay the Mersey Tunnel Toll by debit or credit card in our toll lanes are able to obtain a card payment receipt via this website. What are the permitted size/dimensions of a vehicle through either of the Mersey Tunnels? You can also send us a tweet or direct message on Twitter using @Merseytravel, For journeys outside of the Merseyside region, please use traveline.info or you can call Traveline directly on 0871 200 22 33.
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